Customer Care

Order Processing

An email with confirmation of your order and shipping information will be sent to the email address you provided. Orders are processed Monday through Friday (excluding Holidays) in the order that they are received. 

Shipping

FREE Shipping on qualifying orders of $50 or more.  When your subtotal reaches $50 or greater, we pay for your shipping!

Orders that do not qualify for FREE shipping will be charged a Flat Shipping Rate of $7.95.

The USPS or UPS is used for standard shipping.  To check the status of your order, please use the tracking number included in your shipping confirmation email or login to My Account. Tracking information may not be available for the first 24-48 hours after you receive your shipping confirmation email.

Payment Options

We accept the following:

• MasterCard
• Visa
• Pay Pal

Telephone Orders

We are happy to help you place an order over the phone. Please contact us at (410) 656-2038 and a representative will assist you with product information, product orders, and any other related product inquiries.

International Orders

Unfortunately, at this time we do not ship outside of the Continental United States due to additional taxes and fees imposed by customs.

P.O. Boxes

For customers with P.O. Boxes, we use USPS Ground (Parcel Post) to ship your orders.

Sales Tax

Kacadas, Inc.is required by law to collect sales tax on orders shipped to applicable states..

Return Policy

Kacadas, Inc. wants you to be thrilled with your purchase. If you are not 100% satisfied, you can return your products for a store credit minus the cost of shipping.

 Before returning your purchase, make note of the following:

• We can only accept returns on items purchased through this website and with a receipt.
• If an item is defective or damaged, please notify us within 14 days of receipt.   We will gladly replace any damaged or defective item immediately, or provide a full refund. To be eligible for a return, your product must be unused and in the same condition that you received it and in the original packaging
• If you are unsatisfied with an item, please notify us within 30 days of receipt. We are unable to accept used products after that period.  If the item has been opened, we will issue a store credit provided that more than 50% of the product has NOT been used.  The credit amount will be the purchase price minus the cost of shipping and any applied discounts.

To initiate a return, take the following steps:

1. Please call or email customer service at info@kacadas.com.
2. Customer Service will issue a Return Merchandise Authorization (RMA) Number and Voucher.
3. Contact your courier of choice and send us the products you wish to return. (Please include the Return Merchandise Authorization Voucher in the package).
4. Once your return is received and inspected (usually within 72 hours of receipt), the refund amount or store credit will be processed.